Everything you need to know

FAQ

Location map and distances: Where is...?

Plan your journey and various distances directly via our arrival page.

Is the summer card/guest card included?

Yes, the summer card is included. You can find all further information here.

Information on hikes, guided tours and attractions:

You can find all information on this on the page of our tourism association.

Where can sports equipment be rented?

You can find everything about ski rental and sports equipment at our partner Bründl Sports at www.bruendl.at or Europ Sport www.skirentals.at

Can ski passes be purchased at the reception?

Ski passes can be purchased directly at the reception. The current ski pass prices apply!

Are there any discounts or cooperations with sports shops and ski schools?

All reductions can be found in the Alpin Gold Card flyer, which you will receive upon arrival.

What will the weather be like in the next few days?

Sunny or snowfall? Click here for the current weather for Saalbach-Hinterglemm.

Where can I book an airport transfer?

Click here to check.

Is there a car rental service nearby?

The nearest car rental: Rent a Car.

Is there a golf course nearby?

The nearest golf course is in Saalfelden at the Hotel Gut Brandlhof.
Here you receive a discount on the full 18-hole green fee.

Questions regarding the hotel

How long is the reception open?

There is no reception on site.

Informations on Check In & Check Out:

These take place at the following reception:

Avenida Mountainlodges Kaprun
Mühlfeldstraße 2, 5710 Kaprun

Check In: 4pm - 8pm
Check Out: 8am - 10am
Early arrival: Subject to availability on the day of arrival. Consultation with the reception is required!
Late arrival: Arrival after 8pm is no problem, please inform us in advance!
Late Check Out: Depending on availability on the day of departure. Consultation with the reception is required!

Is it possible to leave luggage before arrival or after departure?

You are welcome to park your car and leave your luggage with us before arrival at Mountian Lodges Kaprun or after departure.

Informations on breakfast:

Breakfast buffet

Summer: 7:30am - 10:30 am
Winter: 7:00 am - 10am
External guests are welcome on request and depending on availability.

 

Are there parking facilities at the hotel?

Parking spaces are available free of charge

Is there an e-charging station?

Yes, e-charging stations are available free of charge.

Are dogs allowed?

Dogs are only allowed on request and only in selected rooms/suites. Surcharge € 25,00 per day.

Is there a spa?

Opening hours: 15:00 - 20:00

Our wellness area includes:

  • 2 saunas
  • 2 infrared seats
  • Rest area

Towels and bathrobes are available for you in your room. Our wellness area can be used exclusively on request and only according to availability also before check in & after check out.

Is there a gym?

We do offer a fitness area. You can use it all time.

Is a ski room available to story ski equipment?

Our heated ski room is at your disposal free of charge.

Can bikes be stored at the hotel?

No, there is no bike room in the hotel. For more details please contact our reception team.

Is there a washer and a dryer in the hotel?

On site washing machines and dryers are available free of charge. Also at your disposal is an iron.

Questions regarding the room/ suite

What is available in my room/suite?

Wifi, Nespresso coffee machine, bathrobes, towels, bed linen (allergy bed linen on request), hairdryer, Rituals care products.
Smoking is prohibited in all our rooms.
Kitchen: fully equipped with pots, dishes, cutlery. (no spices, etc.)

Is there a daily cleaning service?

Yes, your room will be cleaned daily by us.

Is there air conditioning in the rooms/suites?

Our rooms / suites do NOT include air conditioning.

Are there cots and highchairs?

Yes, on request and for a fee! Cot € 35,00 for the entire stay High chair € 15,00 for the entire stay.

Questions regarding your booking

What catering is provided?

We offer overnight stays with and without breakfast.

What are the cancellation conditions?

  • Special Flexible Rate
    100% deposit 1 day before arrival
    up to 4pm before the day of arrival: cancellation or change free of charge
    from 4pm hrs before the day of arrival: 100% cancellation and change fees
  • Flexible Rate
    30% deposit upon booking and balance payment up to 14 days prior to arrival.
    up to 14 days before arrival: cancellation or change free of charge
    from 13 days before arrival: 100% cancellation and change fees
  • Non refundable Rate
    100% deposit on booking
    100% cancellation and change fees

Can a booking be completed without a credit card

If you do not have a credit card, you are welcome to make the booking with us by phone and pay by bank transfer.

How to change or cancel an existing booking

For change and cancellation requests, please contact us in writing. All bookings made through a tour operator or third party supplier must also be cancelled or changed through them.

Is payment on the spot possible?

We kindly ask you to settle the payment in due time according to the cancellation conditions. Payment on the spot is not possible.